Refund & Returns Policy

At Eleganza Fabric, customer satisfaction is our priority. We take pride in delivering premium fabrics, ready-to-wear garments, and bespoke tailoring services of the highest quality. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

We offer a 7-day return period from the date of delivery for eligible products.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-tailored or made-to-order garments.

  • Altered or customized products.

  • Cut fabric purchased by the meter or yard.

  • Products purchased on sale, clearance, or promotional discounts.

  • Gift cards and digital products.

  • Items damaged due to misuse, improper care, or normal wear and tear.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.

Upon verification, we will offer one of the following:

  • Replacement of the product.

  • Store credit.

  • Full refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only offer exchanges for:

  • Defective products.

  • Damaged items received during transit.

  • Incorrect items shipped by our team.

Exchange requests must be submitted within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

For high-value items, we recommend using a trackable courier service, as Eleganza Fabric cannot guarantee receipt of returned packages without tracking information.

Order Cancellations

Orders may be cancelled before processing begins.

Once production has started on a custom-tailored or made-to-order garment, cancellations and refunds cannot be accommodated due to the personalized nature of the product.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account again.

  2. Contact your credit card provider or payment service.

  3. Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Eleganza Fabric

Our team will be happy to assist you.